Get the Care You Need

Get the Care You Need
You deserve the best care possible. These tips can helpBy Heidi Pearsonimg3UnitedHealthcare wants you to be in control of your health care journey. If that sounds like a tall order, fear not. It may be easier than you think to become your own best health and wellness advocate. Here are some important ways to make sure you’re in the driver’s seat.Be prepared for primary care provider (PCP) visitsMaintaining an open line of communication with your PCP is vital to receiving the care and attention you need. At every wellness visit, be ready to talk about:

Your current medications: Bring a list of your prescription drugs, over-the-counter medications, supplements and vitamins, as well as any questions you might have regarding side effects or lower-cost alternatives.

Any specialists you see: You can also ask about any specialist recommendations or request help scheduling an appointment with a specialist.

Any tests or screenings you may need: Your PCP can walk you through the options and timing for any tests or treatments they recommend (blood work, for example). Be sure to ask when and how you’ll receive the results.

Call Customer ServiceUnitedHealthcare wants it to be easy for you to get the care you need through your health plan. When you call Customer Service at the number on your member ID card, you can get help:

Finding a PCP or specialist

Scheduling an appointment

Getting questions answered about your health care plan, including what’s covered and the amount you may need to pay for care, tests or treatments

Find someone you trustNone of us knows when we might require the help of a caregiver to navigate our healthcare journey. That’s why it’s smart to share important medical info (list of doctors, current medical conditions, medications, insurance information) with someone you trust. If needed, your chosen person can help come to your aid more quickly and efficiently.Dividing RuleKnow where to goYou have a choice about where to receive care — and that choice can have a big impact on the cost and efficiency of your visit.Go to your PCP for routine care, such as:

Checkups and immunizations

Minor illnesses and minor injuries

Go to Urgent Care when your issue isn’t an emergency, but your PCP isn’t available. For example:

Sprains and minor broken bones (e.g., finger)

Minor burns or infections

Strep throat

Earache

Go to the Emergency Room for life threatening and/or very serious conditions, including:

Heavy bleeding or major burns

Chest pain

Difficulty breathing

Broken bones or spinal injuries

Progressive confusion or slurred speech

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